Making a single wallet transfer
Use Wallet > Transfer to send one direct payment from the Spendive wallet to a bank account or saved beneficiary. Use Expense Payments or Bill Payments instead when the payment should remain linked to an approved request or supplier bill.
Who can do this
You need permission to transfer wallet funds. Finance administrators should also confirm that any required approval or payment instruction exists before starting.
Before you transfer
- Confirm the recipient name, bank, and account number through an approved channel.
- Check the wallet's Spendable now balance. Pending transfers may hold part of the available balance.
- Identify the correct spend Category and optional Project.
- Search Beneficiaries to avoid creating the same recipient twice.
Send a transfer
1. Open Wallet.
2. Select Transfer.
3. Under Transfer to, choose:
- Bank Account — enter a new recipient.
- Beneficiary — use a saved recipient.
4. If using Bank Account, select the Bank.
5. Enter the 10-digit Account Number and wait for any account verification shown by Spendive.
6. Enter the Amount.
7. Select the required Category.
8. Select a Project when the payment belongs to project work.
9. Enter a clear Description, payment purpose, or internal reference.
10. Select Save as beneficiary for future transfers if the recipient has been verified and will be paid again.
11. Select Continue.
12. Review the recipient, amount, category, project, description, and wallet debit on the confirmation screen.
13. Complete the transfer only when every detail is correct and any approval requirement has been satisfied.
After the transfer
Open Wallet > Transaction History and find the debit. Record the transaction ID with the supporting payment instruction.
- Successful: the transfer completed.
- Pending: processing is not finished; do not create another transfer until you verify the latest status.
- Failed or Reversed: review the transaction details and follow your organisation's retry or reconciliation process.
When not to use Transfer
- Approved cash, payment, or reimbursement request: use Accounting > Expense Payments.
- Uploaded supplier bill: use Accounting > Bill Payments.
- Multiple unrelated recipients: use Bulk Transfer.
- Payment already made outside Spendive: record it through the relevant Manual Payment option.
Troubleshooting
- Continue is unavailable: complete Bank, Account Number, Amount, and Category.
- Account cannot be verified: recheck the bank and account number before proceeding.
- Balance appears sufficient but payment is blocked: compare Available Balance with Spendable now.
- Transfer remains Pending: check Transaction History and contact the payment operations owner before retrying.
- Wrong beneficiary selected: stop before confirmation and choose the correct recipient.
Related guides
- Using your Spendive wallet
- Making a bulk wallet transfer
- Reviewing wallet transactions and beneficiaries
- How to process an expense payment
Screen guide
Single wallet transfer form showing bank, account, amount, category, project, and description fields.
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